Project Overview

This project is the core initiative of the digital transformation for the Zhengzhou Airport Group in Henan Province. The goal is to upgrade existing business processes using intelligent technologies, create an integrated data management platform, and enhance operational efficiency and decision-making capabilities. The project covers three main modules: production, supply chain, and customer service. The implementation period is 18 months, with a total investment of approximately 50 million RMB.

Project Challenges

1. Data Silos:
   Different departments have independent systems with poor data interoperability, leading to delayed decision-making.

2. Inefficient Processes:
   Manual operations account for over 60% of processes, with high error rates and slow response times.

3. Technical Compatibility Issues:
   Legacy systems have poor compatibility and struggle to support the need for intelligent upgrades.

4. Low User Acceptance:
   Employees are unfamiliar with the new system, leading to high initial training costs.

Project Highlights

Full-Stack Technology Integration

1. Cloud-Native + Microservices Architecture:
   The adoption of a “cloud-native + microservices” architecture enables rapid system deployment and flexible scalability.

2. AI Optimization for Supply Chain Prediction:
   The introduction of AI algorithms enhances supply chain forecasting accuracy by 35%.

Innovative Management Model

1. Cross-Department Agile Teams:
   Establishing agile teams across departments shortens the demand response cycle to within two weeks.

2. Real-Time Data Dashboard for Management:
   A visualized data dashboard allows management to make real-time decisions based on live data.

User-Friendly Design

1. Lightweight Mobile Applications:
   Mobile apps are developed to reduce operational complexity, cutting training time by 50%.

2. Intelligent Customer Service Bots:
   The implementation of AI-driven customer service bots increases the customer query resolution rate to 90%.

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Project Benefits

Economic Benefits

1. Labor Cost Savings:
   Annual labor cost savings of approximately 12 million RMB, with a 40% improvement in business process efficiency.

2. Inventory Turnover Optimization:
   Inventory turnover rate improved by 25%, reducing capital occupancy by approximately 8 million RMB.

Management Benefits

1. Data Integration:
   Data integration reaches 95%, and decision-making response time is reduced from 7 days to 1 day.

2. Standardized Operation Manual:
   A standardized operation manual is developed, laying the foundation for future replication and expansion.

Social Benefits

1. Paperless Operations:
   Paper usage is reduced by over 80%, supporting the company's green and low-carbon goals.

2. Improved Customer Satisfaction:
   Customer satisfaction increases to 92%, significantly enhancing the company’s digital brand image.

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